Michal Christine Escobar
ARTICLES BY THIS AUTHOR
- 9/25/2023
How Sharing Information Between Hotel Departments Via Tech Is Changing the Future of Hospitality
Hotels are breaking down the walls between departments and improving their knowledge and situational awareness of the marketplace — powered by PMS technology. - 9/24/2023
Uncovering the Advantages of a Cloud Communications System
Most PBX equipment is nearing the end of its lifecycle as many hotels purchased their PBX system 10-15 years ago. Like any aging technology, it requires ongoing maintenance which is getting harder and more expensive to provide. - 9/24/2023
CASE STUDY: Gekabi Chub Cay Private Island Resort Cuts Energy Use in Half
Energy waste is unacceptable at this island resort because it’s completely disconnected from any larger power grid and must produce every watt of power used on the island. - 9/21/2023
Navigating the Metaverse: Innovations and Opportunities for the Hospitality Industry
The metaverse is not just a trend; it's a paradigm shift that will redefine how guests interact with your brand. - 9/21/2023
From AI to the Cloud: Revolutionizing the Guest Experience in Hospitality with Modern Communications Solutions
Now is an ideal time to evaluate your organization’s digital transformation and how modern communication solutions can help meet guest and employee expectations. - 9/21/2023
Implement AI to Boost Employee Engagement, Retain Workforce
The average turnover rate in the United States is 13%, but in hospitality it's a staggering 73.8%. - 9/19/2023
Empowering Hospitality Workers: Why Comprehensive Training is Critical to Combating Human Trafficking
Hospitality workers are an integral part of the fight against human trafficking, and having a staff that knows the signs to watch for and the proper training to react swiftly and safely is vital. - 9/19/2023
Mobile App Helps Travelers with Disabilities
Alex Knoll, a 2023 Gloria Barron Prize for Young Heroes award recipient, created a mobile app that allows travelers to search mobility, vision, hearing and cognitive accessibility features at hotels, restaurants and other businesses around the world. - 9/18/2023
Three Red Flags in Merchant Statements the Hospitality Industry Should Recognize
The most common areas where brands are overcharged on their monthly merchant statements are discount rates, interchange fees and additional fees like “risk fees” that are hiked up by the payment processor. - 9/18/2023
Enhancing Customer Experiences in Hospitality: Data Strategies Beyond Generative AI
Only when a business’ enterprise data strategy is optimized can AI be empowered to work for the brand.
