Michal Christine Escobar

Senior Editor, Hotels

Author Profile

Michal Christine Escobar is Hospitality Technology’s Senior Editor, with a concentration on the hotel industry. She has a decade of experience as a B2B journalist. She is responsible for the hotel beat at the magazine and often writes about AI, VR, IoT and other emerging technologies affecting hospitality.

ARTICLES BY THIS AUTHOR

11/26/2023
Unlocking New Guest Value with AI-Powered Websites Part I: Customer Journey Context
With an AI engine powering the hotel's website, a hotel can present information that’s fully personalized to each guest, no matter which stage of the customer journey they are presently on.

Michal Christine Escobar
11/26/2023
Consumer Trend Data for 2024 Reveals Hotel Executives Should Focus on Customer Service, Digital Support
A hotel's digital experience should be looked at as an engine for retention and loyalty, not just customer acquisition and conversion.

Michal Christine Escobar
11/19/2023
5 Leadership Affirmations to Overcome Any Barrier
What’s your “mountain”? Bryan K. Williams offered HTF attendees the tools to master your top challenges.

Michal Christine Escobar
11/14/2023
Lost and Found Tech: The Silent Hero of Modern Hospitality
Properties that do everything in their power to reunite these items with their owners will earn the best badge you can earn in the hospitality sector — brand loyalty.

Michal Christine Escobar
11/14/2023
Generative AI and Sensitive Hotel Data
Any area of the hotel where the backbone is natural language will continue to evolve and expand. The challenge that continues to exist, however, is for solutions using, or built on, private and proprietary data.

Michal Christine Escobar
11/12/2023
AI-Driven Business Breakthroughs: Scaling Success in 2024
AI offers many benefits across different business areas, making it a powerful tool for enhancing customer understanding, empowering decision-making, and achieving seamless efficiency.

Michal Christine Escobar
11/12/2023
Hotel Success Unveiled: Hospitality Leaders Share Unique Loyalty Insights
Industry experts Toby Malbec, Evan Crawford, and Chad Mackay will delve into the intricacies of hotel success and share their own personal and unique loyalty stories.

Michal Christine Escobar
11/9/2023
7 Benefits of Migrating to AV-over-IP Solutions in Hospitality Environments
From scalability to enhanced flexibility, a successful AV-over-IP implementation offers many important benefits.

Michal Christine Escobar
11/8/2023
9 Ways AI Is a Game-Changer for the Hospitality Industry
Brands such as Domino’s, Panera, IHOP, Hilton, and Marriott are using AI to improve safety, quality, efficiency, sustainability, transparency.

Michal Christine Escobar
11/8/2023
CASE STUDY: Australia’s Norman Hotel Raises the Bar for Immersive 4K Sports Entertainment with Transformational TV System Upgrade
The hotel’s existing TV system had become outdated and unreliable, no longer working in certain areas and frequently breaking down.

Michal Christine Escobar