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Viejas Taps Agilysys to Enhance Guest Services During Casino & Resort Expansion

Viejas Casino & Resort will implement Agilysys’ InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay to improve food and beverage delivery and enhance guest service throughout the planned casino expansion.

Viejas Casino & Resort will implement AgilysysInfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay to improve food and beverage delivery and enhance guest service throughout the planned casino expansion.

The casino & resort will open a new luxury tower called Willows Hotel & Spa on Thurs., Feb. 1, 2018. The new tower is designed as a resort within a resort, where a holistic approach to the guest experience will be customized to promote wellness. The 159 all-suite tower will be an adults-only, tranquil retreat featuring the finest amenities including a lush new saltwater pool; a luxurious spa, salon, and fitness center; and three new restaurant concepts offering delectable fare.

The resort’s management team wanted point-of-sale technology that not only would deliver comprehensive functionality, but also could accommodate its growing need for mobile POS capability. Additionally, the resort required a payment gateway solution that would secure guests’ financial data and reduce the risks associated with credit card acceptance. The Agilysys solutions will help the casino resort offer a quality experience in a variety of settings.

"With InfoGenesis, we have a flexible combination of fixed and mobile point-of-sale solutions that deliver comprehensive functionality,” said David Duran, vice president of food & beverage for Viejas Casino & Resort. “The addition of this new tower with world-class amenities, depends upon the combination of InfoGenesis and rGuest Pay to provide us the tools to improve productivity and strengthen our F&B operations.”

InfoGenesis POS is a comprehensive POS system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analytics features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency. InfoGenesis® Flex, which offers full point-of-sale functionality on a convenient tablet, provides a guest-centric feature-rich mobile experience for outdoor patios, poolside venues and other foodservice operations.

rGuest Pay is Agilysys’ payment gateway solution that enables complete and secure payment processing. It leverages one of the few payment offerings that includes: validated Point-to-Point Encryption (P2PE), which securely encrypts cardholder data while drastically reducing annual PCI audit costs; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations.

Viejas Casino & Resort is at the heart of the Viejas Band of Kumeyaay Indians’ entrepreneurial achievements and is recognized as one of the most respected and successful Indian gaming resorts in California. Since its beginning as the Viejas Bingo Room in 1977, the property has undergone several expansions, constantly striving to provide guests with more amenities, better services and more reasons to visit.

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