When it comes to cyberthreats, 89 percent of polled hospitality IT decision makers said their organizations lack expertise, 83 percent said they lack resources, 71 percent said they lack the time to respond to threats, and 58 percent said they have insufficient training information.
Chargebacks tend to come in waves, with the biggest waves coming around the Thanksgiving and Christmas holidays, but this year’s holidays come on the heels of more than a year’s worth of higher-than-usual chargeback rates because of restrictions brought about by the pandemic.
The platform will provide hotels with a single automated payments solution, support global payment compliance and standards, improve cash flow and elevate guest experiences to encourage customer conversions.
Most guests won’t sign up for loyalty programs or will opt out of sharing information, but payment data is an underutilized tool that allows hospitality brands to gain deep insights into their customers.
The first line of defense is adopting a security-first culture among all team members, which educates staff on basic cybersecurity best practices, spotting different types of attacks, and reporting incidents.