Station Casinos Plan System-Wide Guest Response Roll Out

Press enter to search
Close search
Open Menu

Station Casinos Plan System-Wide Guest Response Roll Out

06/09/2008
Station Casinos Inc., owner and operator of 11 hotels located throughout the Las Vegas Valley, is expected to complete a system-wide roll out of MTech's Internet-based Hotel Service Optimization System solution. HotSOS connects service staff to each other, guests, groups and meeting planners in an effort to streamline guest-services workflow and maximize guest satisfaction.

Station Casinos'properties that will soon install the system include: Green Valley Ranch Resort, Spa & Casino, Palace Station Hotel & Casino, Boulder Station Hotel & Casino, Sunset Station Hotel & Casino, Santa Fe Station Hotel & Casino, Texas Station Gambling Hall & Hotel, Aliante Station Casino & Hotel (scheduled to open by the end of 2008), Fiesta Rancho Casino Hotel, Fiesta Henderson Casino Hotel and Wild Wild West Gambling Hall & Hotel.

In conjunction with the HotSOS roll out, Station Casinos also is migrating its entire property PBX operations to its new state-of-the-art Call Center. The facility, opened in December 2007, serves as headquarters for Station Casinos'Centralized-Reservations operations for all 11 hotels. Beginning in June, the PBX team from the Santa Fe Station Hotel & Casino will move to the offsite facility. Every two weeks thereafter, an additional property's PBX team will relocate to the Call Center with completion due for September 2008.