From digital signage to interactive kiosks, HT talks about the digital customer touchpoints that are changing the face of hospitality.","alternateLabel":null,"teaserImage":{"id":1177,"url":"https://assets1.hospitalitytech.com/styles/secondary_articles_short/s3/digishowcase_cover_ht.jpg?itok=uslIvSDB","width":100,"alt":null,"height":135},"sponsored":false,"businessTopic":[],"company":[],"contentType":[]},{"title":"Back Office Intelligence","id":6313,"bundle":"article","summary":"A quick return on technology investments is more important now than ever. Learn how hospitality operators are leveraging back office solutions to save time, boost efficiency, and save capital. ","showSummary":null,"url":"/back-office-intelligence","date":"2009-10-09T00:00:00","author":{"email":"devteam@ashday.com","uname":"ht_root","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"Back-of-House / Back-Office","url":"/back-house-back-office"},{"name":"Innovation","url":"/innovation"},{"name":"Inventory Control/Management","url":"/inventory-controlmanagement"},{"name":"Mobile Devices & Apps","url":"/mobile-devices-apps"},{"name":"POS","url":"/pos"},{"name":"Speed & Service","url":"/speed-service"},{"name":"Restaurants","url":"/restaurants"},{"name":"Family Casual Dining","url":"/family-casual-dining"},{"name":"Quick Service Restaurant (QSR)","url":"/quick-service-restaurant-qsr"},{"name":"Intelligent Biz","url":"/intelligent-biz"}],"attachedFiles":[]},{"title":"Speeding up the Drive-Thru","id":6406,"bundle":"article","summary":"The drive-thru is truly at the heart of quick service restaurant sales and the need for speed and accuracy is first and foremost. Operators discuss how the latest timers, digital signage tools and more are speeding up their drive-thru operations. \n","showSummary":null,"url":"/speeding-drive-thru","date":"2009-09-08T00:00:00","author":{"email":"devteam@ashday.com","uname":"ht_root","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"Back-of-House / Back-Office","url":"/back-house-back-office"},{"name":"Data & Analytics","url":"/data-analytics"},{"name":"Digital Signage","url":"/digital-signage"},{"name":"Networking","url":"/networking"},{"name":"Payment Processing","url":"/payment-processing"},{"name":"POS","url":"/pos"},{"name":"Speed & Service","url":"/speed-service"},{"name":"Restaurants","url":"/restaurants"},{"name":"Quick Service Restaurant (QSR)","url":"/quick-service-restaurant-qsr"},{"name":"Hotels","url":"/hotels"}],"attachedFiles":[]},{"title":"Uncommon Common Spaces","id":6470,"bundle":"article","summary":"Whether it is in a lounge, the lobby or a convention center, technology is slowly but surely creeping into hotel common spaces. From touch-enabled table tops to digital signage displays and everything in between, operators share the top technologies that can boost customer satisfaction and foster guest interaction in a public way. \n","showSummary":null,"url":"/uncommon-common-spaces","date":"2009-08-10T00:00:00","author":{"email":"devteam@ashday.com","uname":"ht_root","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"Concierge","url":"/concierge"},{"name":"Digital Signage","url":"/digital-signage"},{"name":"Front Desk","url":"/front-desk"},{"name":"Customer Experience/Service","url":"/customer-experience-service"},{"name":"Guestroom / In-room","url":"/guestroom-room"},{"name":"Infrastructure","url":"/infrastructure"},{"name":"Innovation","url":"/innovation"},{"name":"Kiosks","url":"/kiosks"},{"name":"Kitchen Operations & Management","url":"/kitchen-operations-management"},{"name":"Networking","url":"/networking"},{"name":"POS","url":"/pos"},{"name":"Property Management Systems","url":"/property-management-systems"},{"name":"Social Networking","url":"/social-networking"},{"name":"Speed & Service","url":"/speed-service"},{"name":"Lodging","url":"/lodging"},{"name":"Casino","url":"/casino"},{"name":"Hotel Brand -- Business Class","url":"/hotel-brand-business-class"},{"name":"Hotel Brand -- Major","url":"/hotel-brand-major"},{"name":"Operations","url":"/operations"},{"name":"Hotels","url":"/hotels"},{"name":"Hotel Brand -- Boutique/Lifestyle","url":"/hotel-brand-boutiquelifestyle"}],"attachedFiles":[]},{"title":"First Data Arms Operators with New Contactless Payment Solution","id":6574,"bundle":"article","summary":"The FD-30 PIN pad supports cardholder-initiated, contactless, PIN-based debit and traditional magnetic stripe transactions. \n","showSummary":null,"url":"/first-data-arms-operators-new-contactless-payment-solution","date":"2009-07-01T00:00:00","author":{"email":"devteam@ashday.com","uname":"ht_root","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"Payment Processing","url":"/payment-processing"},{"name":"Payment Security","url":"/payment-security"},{"name":"POS","url":"/pos"},{"name":"Speed & Service","url":"/speed-service"},{"name":"Restaurants","url":"/restaurants"},{"name":"Quick Service Restaurant (QSR)","url":"/quick-service-restaurant-qsr"}],"attachedFiles":[]},{"title":"Jumeirah Essex House Offers Guest Self Service System","id":6728,"bundle":"article","summary":"Jumeirah Essex House's system allows guests to order popular amenities and services from guestroom TVs.","showSummary":null,"url":"/jumeirah-essex-house-offers-guest-self-service-system","date":"2009-05-14T00:00:00","author":{"email":"devteam@ashday.com","uname":"ht_root","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"Customer Experience/Service","url":"/customer-experience-service"},{"name":"Guestroom / In-room","url":"/guestroom-room"},{"name":"Self-Service","url":"/self-service"},{"name":"Speed & Service","url":"/speed-service"},{"name":"Televisions","url":"/televisions"},{"name":"Lodging","url":"/lodging"},{"name":"Hotel Management","url":"/hotel-management"},{"name":"Hotel Brand -- Boutique/Lifestyle","url":"/hotel-brand-boutiquelifestyle"},{"name":"Hotels","url":"/hotels"}],"attachedFiles":[]}]},"title":"Speed & Service","contentParagraphs":null,"sections":null};
const country = "US";
const language = null;
const SITE_LANGUAGE = "en";
const siteName = "Hospitality Technology";
const userRoles = ["anonymous"];
const userUid = 0;
const indexName = "HT";
const title = "Speed & Service | Hospitality Technology";
window.dataLayer = window.dataLayer || [];
const data = {};
data.entityTaxonomy = {};
const contentTypes = [
"article",
"blog",
"bulletin",
"embed_page",
"landing_page",
"event",
"image",
"page",
"product",
"whitepaper",
"video",
"tags",
];
if (
routeInfo &&
"bundle" in routeInfo &&
contentTypes.includes(routeInfo["bundle"])
) {
data.entityBundle = routeInfo.bundle;
data.entityTitle = title || `${routeInfo.title} | ${siteName}`;
data.entityId = routeInfo.id;
data.entityName = routeInfo.author?.uname;
data.entityCreated = routeInfo.created;
data.sponsored = routeInfo.sponsored;
data.sponsor = routeInfo.sponsoringCompany;
data.entityType = "node";
data.entityLangcode = SITE_LANGUAGE;
data.siteName = siteName;
data.drupalLanguage = language;
data.drupalCountry = country;
data.userRoles = userRoles;
data.userUid = userUid;
data.entityTaxonomyKeys = {};
data.entityTaxonomyHierarchies = {};
data.parentNaicsCode = {};
data.isPro = false;
data.algoliaIndexName = indexName;
// Add toxonomy data
const taxonomies = {
businessTopic: "business_topic",
contentType: "content_type",
company: "company",
marketSegment: "market_segment",
};
const getHierarchy = (term, terms = []) => {
terms.push({ id: term.id, name: term.name });
if (term.parentTerm != null) {
getHierarchy(term.parentTerm, terms);
}
return terms;
};
const getTerms = (term, useApiId = false) => {
return { id: useApiId ? term.apiId : term.id, name: term.name };
};
const getKeys = (term) => {
return { id: term.id, name: term.apiId };
};
Object.entries(taxonomies).forEach(([key, item]) => {
terms = routeInfo[key];
if (terms && terms.length > 0) {
data["entityTaxonomy"][item] = terms.map((term) =>
getTerms(term, key === "company")
);
if (key !== "company") {
data["entityTaxonomyKeys"][item] = terms.map(getKeys);
termGroups = [];
terms.forEach((term, termInd) => {
termGroups[termInd] = getHierarchy(term);
});
data["entityTaxonomyHierarchies"][item] = termGroups;
}
}
});
data["entityTaxonomy"]["tags"] = routeInfo["topics"] || [];
// Primary Topic is either the business topic or the top tag.
if (routeInfo["businessTopic"]?.length > 0) {
data["entityPrimaryTopic"] = routeInfo["businessTopic"][0]["name"];
} else {
if (routeInfo["topics"]?.length > 0) {
data["entityPrimaryTopic"] = routeInfo["topics"][0]["name"];
}
}
// Primary and secondary entityNaicsCodes come from the MarketSegment
if (routeInfo.marketSegment?.length > 0) {
data.entityNaicsCode = {};
data["entityNaicsCode"]["id"] = routeInfo["marketSegment"][0]["id"];
data["entityNaicsCode"]["name"] =
routeInfo["marketSegment"][0]["naicsCode"];
if (routeInfo["marketSegment"][0]["parentTerm"] != null) {
data["parentNaicsCode"]["id"] =
routeInfo["marketSegment"][0]["parentTerm"]["id"];
data["parentNaicsCode"]["name"] =
routeInfo["marketSegment"][0]["parentTerm"]["naicsCode"];
}
} else {
data.entityNaicsCode = [];
}
if (routeInfo.taggedPro) {
data.isPro = routeInfo.taggedPro;
}
window.dataLayer.push(data);
} else if (routeInfo && "vid" in routeInfo) {
data.entityBundle = "tags";
data.entityTitle = routeInfo.name;
data.entityId = routeInfo.id;
data.entityName = routeInfo.author?.uname;
data.entityCreated = routeInfo.created;
data.entityType = "taxonomy_term";
data.entityLangcode = SITE_LANGUAGE;
data.siteName = siteName;
data.sponsored = routeInfo.sponsored;
data.sponsor = routeInfo.sponsoringCompany;
data.drupalLanguage = language;
data.drupalCountry = country;
data.userRoles = userRoles;
data.userUid = userUid;
data.algoliaIndexName = indexName;
data["entityTaxonomy"]["tags"] = {
id: routeInfo["id"],
name: routeInfo["name"],
};
window.dataLayer.push(data);
}
})();
Speed & Service | Hospitality Technology
The owners of Maize Restaurant, located in Newark, New Jersey's Robert Treat Hotel, are able to neutralize the high service and maintenance costs associated with their previous POS following a full technology upgrade.
Supply is driving demand on the contactless payment front as more merchants are ready for the payment technology evolution than customers. Explore the current contactless payment landscape and learn what to expect in the next 18 months.
Back Office Intelligence A quick return on technology investments is more important now than ever. Learn how hospitality operators are leveraging back office solutions to save time, boost efficiency, and save capital.
Speeding up the Drive-Thru The drive-thru is truly at the heart of quick service restaurant sales and the need for speed and accuracy is first and foremost. Operators discuss how the latest timers, digital signage tools and more are speeding up their drive-thru operations.
Uncommon Common Spaces Whether it is in a lounge, the lobby or a convention center, technology is slowly but surely creeping into hotel common spaces. From touch-enabled table tops to digital signage displays and everything in between, operators share the top technologies that can boost customer satisfaction and foster guest interaction in a public way.
X
This ad will auto-close in 10 seconds