Jumeirah Essex House Offers Guest Self Service System

The Jumeirah Essex House hotel, a luxury property here owned and operated by Jumeirah Hotels & Resorts, added a new item to its menu of guest-service tools. It honed its use of the Hotel Service Optimization System (HotSOS) to allow guests to make special requests directly from KoolConnect's HD VOD (High Definition Video on Demand) system, Intrigue HD. HotSOS is a guest-services response/solution of Miami-based MTech, a developer of software and services products for the hospitality industry.

The application is an exciting use of MTech's system. Jumeirah qualified its most-requested amenities and services and made them available to guests in a popular and easy-to-use format: the in-room media entertainment system. HotSOS enables hotels to reduce costs while maximizing and streamlining guest-services processes, such as guest request and incident tracking/reporting, rapid-response internal defect reporting, and preventive-maintenance workflows.