Northwind Launches Maestro Self-Service Touch Screen Kiosk to Improve Guest Experience, Reduce Costs
Northwind, provider of Maestro Enterprise Property Management hotel software and reservation software solutions for the hospitality industry, has implemented its Maestro Self Service Kiosk at the Harvard Faculty Club which uses the Maestro Front Office Suite. Slow check-in has traditionally been a major guest concern, and these kiosks help to alleviate that concern by offering the best functionality in the industry and providing guests with a myriad of additional choices designed to improve their check-in/check-out process.
The Maestro Kiosk expands Maestro's service focus to provide properties a fully-integrated solution for guest self-serve environments. Maestro's new kiosk utilizes an easy to use touch screen that enables guests to enter their name or swipe a credit card to identify reservations, capture a signature, and check themselves in. The system also codes room keys and provides guests with a folio receipt. The Maestro Self Service Kiosk is the result of a partnership between Northwind-Maestro PMS and Penn Center Systems, which supplies the touch screen kiosk platform.
The Harvard Faculty Club is an example of where a guest check-in, check-out kiosk fits. Harvard only staffs its front desk during business hours, but faculty members and guests frequently attend University activities and check in much later.
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