Larry Fiel from Signature Systems PDQ joins HT editor-in-chief Robert Firpo-Cappiello for a wide-ranging look at what restaurants can learn from the pizza business, including the power of interactive self-service kiosks to meet guest expectations and increase order size.
Technology allows guests to swiftly and securely receive their room key without having to visit the front desk. Guests can also use the kiosks to check-out and pay their bill, ensuring enhanced social distancing measures and reducing the risk of potential germ exposure.
Kevin Holmes, Executive Director of Marketing Communications at Panda Restaurant Group, dishes on the Good Fortune Arcade. Plus, what tech Panda is testing now to meet customers' need for speed and convenience.
Digital signage and interactive wayfinding are fast-growing communication channels for the hospitality sector because they can help guests embrace travel opportunities with confidence, pointing to all the amenities and services the hotel has to offer while being mindful of health requirements.