“Our top priority is to provide the best customer service to our guests,” said Lac Vieux Desert’s General Manager, Gary Murrey. “KEYPR offers a completely turn key solution that allows us to better serve our guests while connecting them directly with our casino and its offerings.”
The KEYPR platform offers hotels, casinos and residential properties multiple opportunities to delight guests, increase revenue, decrease operating costs and access valuable performance data. In addition to using the system at the 132-room hotel, the Lac Vieux Desert Band will utilize unique features found in the GEMS dashboard to manage work orders and services across the casino floor.
Lac Vieux Desert Resort & Casino will have access to the full KEYPR platform and will be able to take advantage of key features like:
- A custom mobile guest app which facilitates seamless check-in and check-out, keyless entry and access to hotel services, information and amenities.
- Fully customized in-room tablets which replace in-room electronics (alarm clock, sound system), printed collateral, compendium and also act as a powerful promotional platform.
- Keyless Entry which works with existing lock systems.
- GEMS, is KEYPR’s proprietary back office software solution which enables mobile services, work orders, request fulfillment and seamlessly connects back of house operations with guest needs.