Intelity Introduces Mobile, Self-Service Guest Tech
The Interactive Customer Experience Solution (ICE) now brings state of the art technology interaction to guests and hoteliers in an utterly effortless way. ICE seamlessly serves as the liaison between guest interaction and hotel service systems, linking the entire hotel together. It is a unique offering poised to make a big splash with its groundbreaking deployment.
For guests' ease of use, the self-service system has an organic, intuitively designed touch-screen interface conveniently placed in each room to ensure high usability. ICE is a sleek, streamlined way for customers to plan their stays. The system uses rich video, fluid, multi-touch screens and virtual narrators all of which combine to create a level of engagement that would be the first of its kind in the commercial or corporate sector. ICE was designed from the ground up to accommodate many platforms, so guests can also access amenities through ICE on any personal device such as a cell phone, laptop or smartphone. With ICE, hotels can provide guests with the level of technology they are accustomed to at home.
For guests' ease of use, the self-service system has an organic, intuitively designed touch-screen interface conveniently placed in each room to ensure high usability. ICE is a sleek, streamlined way for customers to plan their stays. The system uses rich video, fluid, multi-touch screens and virtual narrators all of which combine to create a level of engagement that would be the first of its kind in the commercial or corporate sector. ICE was designed from the ground up to accommodate many platforms, so guests can also access amenities through ICE on any personal device such as a cell phone, laptop or smartphone. With ICE, hotels can provide guests with the level of technology they are accustomed to at home.
From a hotelier's perspective, the software functionally improves operations in addition to being visually appealing and enhancing guest experiences. Controlling and modifying the system is simple enough for any hotelier to do. ICE's Quality Assurance System, its practical management side, can provide hoteliers with insight to more cost-effective operations by revealing unneeded expenses. ICE quickly and easily provides the hotelier a high level of insight into the staff's performance and guest habits from any computer, anytime. Hotel activity is tracked and measured, then presented in informative charts, graphs and reports. The results are straightforward, making swift budgetary and operational decisions easier than ever before.
ICE is designed to bridge the hotel's existing point of sale, food and beverage, spa, recreation and event planning systems. It is also linked into hand-held devices for real time service personnel communication. The options for integration are limitless because of ICE's complete customization. In addition, ICE's system components are supplied by Dell, Microsoft, Adobe and standard open-source providers, so any in-house IT persons can work with the system easily too. This wise choice of design components creates ease of use, familiarity and security across the board.