During 2020, Sheryl Hoskins was able to quickly pivot the company with new technology innovations, maintain employee morale, and then complete a successful acquisition. She led Upserve through a buyout by LightspeedPOS.
Mingming Zhang, head of data science, is responsible for Wisely’s suite of algorithms that accurately predict the wait times at thousands of restaurants -- to its proprietary NLP that annotates the sentiment of aggregated online customer reviews for Wisely’s restaurant partners.
At MURTEC, Marc Butler, SVP, Strategic Planning/Off Premise, HOA Brands, shared recent tech initiatives that have made a difference at Hooters and its fast-casual concept Hoots Wings and its virtual brands.
“It’s going to be a race to see who can deliver an accurate order the fastest because consumer expectations will be higher in a post-pandemic world," says Top Women in Restaurant Technology Award winner, Tana Davila, CMO of P.F. Chang's.
With all the advancements made in restaurant technology, don’t unwittingly create a back door for bad actors; make sure you’re following best security practices, advises Joe Tenczar, CIO at Sonny's BBQ and Co-Founder Restaurant CIOs.