Welcome to the HT-NEXT Highlight Hub, where you can explore the educational sessions we presented at our virtual hotel conference including audio tours, keynotes, interviews, and panel discussions.
Susan Carroll-Boser, VP of IT, and Michael Guinan, VP of Ops, talk about the QSR’s “biggest leap technologically” since launching its app and how it will all come together with AI and machine learning in the next gen drive-thru.