Welcome to the Restaurant Next Highlight Hub, where you can explore the educational sessions we presented at our virtual restaurant conference. Use the navigation bar (above) to visit all five of our virtual restaurant environments — Curbside & Delivery, Full Service, Kitchen Solutions, QSR & Drive-Thru, and Universal Solutions — and watch our audio tours, keynotes, interviews, and panel discussions.
Susan Carroll-Boser, VP of IT, and Michael Guinan, VP of Ops, talk about the QSR’s “biggest leap technologically” since launching its app and how it will all come together with AI and machine learning in the next gen drive-thru.
In the span of less than a decade, technology has made huge inroads in hospitality and is reshaping every facet of service, guest experience, and competition. Digital has become ubiquitous, but digital for digital’s sake is not enough.