Technology has helped to streamline operations and capture revenue for off-premise dining. However, many restaurant owners don’t have the time, staff or money to invest into expensive technology enhancements. Restaurant technology company Givex offers a solution to restaurant owners who are looking for a customizable, cost-effective and easy-to-use solution: a mobile app that allows customers to place an order, purchase or refill gift cards and earn loyalty points and rewards.
The Givex Customer WebSuite delivers gift card, loyalty and online ordering capability all in a single mobile app and provides a unified experience across desktop and mobile. It integrates with Givex POS, streamlining the online ordering process for restaurant owners and creating a simple, contactless payment experience for customers. Givex’s solution is device-agnostic and requires no additional IT support. Changes, updates and upgrades to the app are automatically available to the consumer, preventing the need for the download of version upgrades.
Impact Kitchen, a four-unit health food restaurant chain based in Ontario, closed its locations at the start of the pandemic and took that time to consolidate its technology solutions to prepare for aggressive growth. The brand recently partnered with Givex to develop a new technology suite including dynamic digital menu screens, point-of-sale systems, kitchen sequence systems and online ordering through the Impact mobile app using Givex’s Customer WebSuite — allowing customers to order and pay while collecting loyalty points. These systems were designed to create a contactless restaurant experience, accomplishing the ultimate goal of enhancing safety, improving the customer experience and fostering the Impact Kitchen community.
“Impact Kitchen made the most of our temporary shutdown by taking the time to retool our operations and prepare for future growth,” said Josh Broun, co-founder of Impact Kitchen. “We could see that a new technology suite and branded app would be central to that goal. With Givex, we are delivering a seamless and contactless customer experience while being able to engage our community directly.”