Loyalty

From automation to QR codes, these four technologies can improve the consumer experience, resulting in greater customer loyalty.

Transaction data helps you better understand which products and services are resonating most with your customers and when. But that’s only part of the story.

AI-influenced revenue more than doubled between 2018 and 2021 and is expected to triple by 2024, however, there is a significant disparity in AI maturity across the industry.

Don't miss this session featuring trailblazers in creating lasting loyalty and leveraging NFTs. Featuring Food Fighters Universe, Menches Bros. TGI Friday's and Wow Bao.

First integrated products to be demonstrated at NRF 2023 Booth 3323.

After the pandemic, 60% of customers have higher expectations for their customer experience, and data shows that 61% of consumers will abandon brands after just one bad experience. 

In 2022 the brand achieves 11th consecutive year of positive same-store-sales growth, fueled in part by digital enhancements.

On the eve of opening its new prototype, HT caught up with Casey Terrell, Chief Marketing Officer at Krystal.

"With all this rich data regarding guest behaviors and preferences, we can further tune our innovation cycles to take advantage of emerging trends in near real-time."

These solutions "better unify our tech stack and provide a seamless experience for operators and guests alike,” said Mike Nettles, Zaxby’s chief digital and technology officer.

We’re taking a look back at HT’s history to gather some key takeaways for the coming year and beyond.

Tech leaders from top restaurant brands pull back the curtain to disclose their breakthrough innovations — the tools and techniques that truly transformed their business.