A collection of news, articles and other featured content about Loyalty.
A 200% increase in online and to-go orders in the past three years led to new tech rollout.
Inaugural Gift Card Sales Report examines 190 restaurant brands, identifying strategies for optimizing channel sales, card value, and redemption.
Platform enables hoteliers to own customer relationships and data, increase direct bookings, maximize brand experience and encourage loyalty.
In particular, loyalty members who use the same passwords for multiple accounts.
Loyal customers are key to the success of your restaurant business.
After successful rollout in the U.S., Hut Rewards extend to 423 Delivery Huts in the UK.
Data and digital trends drive change in guest engagement strategies and success.
Muñoz formerly held positions as EVP and Global CMO at Church's Chicken and U.S. CMO for Popeyes.
Freddy's partners with Tillster to enhance guest experience with a fully integrated digital platform.
Instead of reviewing historical datasets to find fraud that has already occurred, hoteliers could use AI to prevent it from happening in the first place.
During Best Western's 2018 North American Conference, HT's Managing Editor had a chance to sit down with Dowling and learn more about how the company is improving brand awareness and customer loyalty.
Oracle Hospitality OPERA, RES 3700 and MICROS Workstation 7 Power New Chicago Hotel.
Check-in, minibar use, advanced rewards programs and better insight into hotel room vacancies are just a few ways blockchain could improve the consumer experience in hospitality.
From changing the function of a hotel lobby to redefining loyalty, hotels are finding new ways to offer intimate experiences to guests.