Digital growth is driving travel app downloads, but hospitality must ask itself: "Is my CX strategy growing with it?"
The key to continuously improving the guest experience is continuously gaining insights from target markets.
Streamlined digital experience encourages guest spend while brand benefits from ability to segment customers and analyze behavior with every campaign.
P.F. Chang's uses the loyalty platform to trigger customized promotions based on what segment the guest falls into.
With both card and eGift options, program is helping restaurant group boost revenue and attract new customers.
Restaurants have a wealth of data points that are readily accessible, but they must use the information wisely.
Chatbots have become mainstream for ordering food, but they offer much greater potential for engaging with consumers.
This year, 150 start-ups from 24 countries submitted their technologies for consideration.
Meliá goes even deeper into its ongoing digital transformation, to enhance the personalized guest experience.
POS Canada’s established technology support services and widespread dealer network will allow Givex to offer a scalable, end-to-end business management solution, focused on streamlining operations.
The partnership will help pubs, restaurants and coffee shops engage with their customers and avoid lengthy lines.
The Fiesta Rewards mobile app will give guests direct access to hotel services and information at more than 141 properties in Mexico.
Best Western launched a complete revamp of the BWR program earlier this year to deliver easily redeemable rewards and a new digital membership card for ease and convenience.
Company to renew commitment to improve and expand upon its loyalty rewards and ordering capabilities.