Loyalty

Famous Dave’s Launches New Rewards App

Famous Dave's has teamed up with Punchh to offer a unified program for the entire franchise system.

Chipotle’s Digitized Experience Nets Results

In Q4 digital sales grew 66% year-over-year, accounting for 12.9% of sales.

Industry Outlook 2019

HT talks with advisory board members to find out where the hospitality industry is heading.

How to Power-Up Your Guest Engagement and Supercharge Loyalty

A successful guest engagement strategy begins with the property’s business objectives, then leverages technology to create a personalized guest journey.

Consumers Finding It Increasingly Difficult, Important to Trust Organizations Making Brand Loyalty Elusive

Brand Keys 2019 Customer Loyalty Engagement Index reveals which hotel brands have highest loyalty among consumers.

The Power of Connections: Making the Most of Your POS

When integrated with other systems, the POS can benefit hospitality businesses far beyond just processing payments.

Taco Bell Offers T-Mobile Customers Free Tacos

T-Mobile customers order the free tacos via the T-Mobile Tuesdays app & redeem through the Taco Bell website.

Domino's Uses AI to Offer Rewards Points for Any Pizza Purchase

Domino's app will use artificial intelligence to identify pizzas and give away rewards points for the next 12 weeks.

Loyyal Releases v2.0 of Blockchain Platform

A 700% increase in transaction processing performance enables Loyyal's network to power the world's largest loyalty and incentive programs.

California Pizza Kitchen Revamps Loyalty Program

Rewards now include line skipping, mobile pay, freebies and first access to new menu items.

What's Happening to Customer Loyalty?

Data and digital trends drive change in guest engagement strategies and success.

Caesars Entertainment Launches Caesars Rewards Loyalty Program

Members will have access to new ways to earn complimentary hotel stays as well as access to special events.

Artificial Intelligence in Hospitality: Bots Build Brands

AI can help travelers with property selection and upgrade requests, trip planning, feedback, loyalty requests and even missing item inquiries.

How One Hawaiian Hotel Management Company Encourages Guest Loyalty

The Aqua-Aston Hotels found that smart marketing, an instant gratification rewards program and using locals to answer guests questions has made it easy for guests to stay loyal.