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Loyalty

A collection of news, articles and other featured content about Loyalty.

IHG Launches New Guest In-Room Digital Experience

The latest technology innovation from IHG allows guests to stream TV, make service requests and more.

Caribou Coffee Boosts Redemptions by 215% with Highly Targeted Campaigns

Coffee retailer boosts redemptions 215%, incremental sales ROI improved 150%, and the discount decreased 10% from the previous year.  

New research shows that making all travelers feel welcome and included can help hospitality companies win a greater share of today’s fast-growing market.

Jimmy John's began testing Freaky Fast Rewards in March 2019 and has 1.8 million members.

Global lodging company moves to AWS, leveraging the full suite of cloud services expected to innovate faster and deliver new and enhanced guest experiences.

As digital sales soar 47%, this fast casual brand is testing a new kitchen design.

TravelClick has released new data showing growth in direct hotel website bookings, signaling a change in consumer preferences.

The new BW Rewards 2019 Winter Promotion is the latest offer from BWHR's revamped loyalty program.

Accor HRS logos combined

Under terms of the agreement, HRS’ global corporate clients can use the direct connect technology to access the rates and terms from Accor properties across the spectrum of hotel categories.

The brand has reached 7 million rewards members

Restaurant operators should combine branded currency programs with optimized consumer-facing technology, customizability and data-guarding security.

Sarah Searls headshot

In her expanded role, Sarah Searls will lead the company's marketing & customer acquisition, digital experiences, loyalty, and customer care functions.

Wynn spa

According to Wynn Resorts’ recent third quarter conference call, CEO Matt Maddox revealed plans in North America to launch a loyalty card tiered program for the first time in its history.

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