Loyalty

Tropical Smoothie Cafe Launches New Loyalty Program

Punchh’s solution equips Tropical Smoothie Cafe with customer acquisition tools, marketing campaign automation, integrated offers, and real-time, AI-powered data analytics.

3 Trends for Travel Loyalty Programs

With travel expecting to skyrocket once the pandemic ends, those first travel experiences for consumers will have a large impact on new B2C loyalty.

QSRs: Pivoting From Quick to Quickest

Restaurants that innovate relentlessly and focus on guest experience are enhancing efficiency and ROI.

Choice Hotels CEO: Road Trips Will Remain Popular Among Americans in 2021

Website use and loyalty members paired with a renewed interest in road trips helped Choice have a much better year than the competition.

Marriott’s Disappointing 2020 Tempered by Bright Spots

Group bookings, loyalty engagement and the company’s Homes & Villas platform all point to positive signs for 2021 and beyond.

Four Ways Data Can Reinvent the Customer Experience

From connecting guest experiences to powering smart segmentation, real-time insights enable revenue generation, personalization and loyalty.

Report: Loyalty Members Spend Twice as Much on Takeout Orders

Delivering on Restaurant Rewards zeros in on rise of takeout ordering, from restaurant performance to consumer ordering experiences.

Class-Action Lawsuit Cites Restaurant Brand's Loyalty Program

Claims Tims Hortons' loyalty program fueled use of discounts and was not generating sustainable revenue growth.

HMSHost, Starbucks Team Up to Integrate Tech

HMSHost will fully integrate the Starbucks loyalty program and mobile order and pay technology to HMS locations in travel plazas and airports in North America.

TrustYou Launches Live Experience

Solution enables hoteliers to listen and react to guest feedback in real-time.

Data is the Key to Post-Pandemic Guest Loyalty

By building a cloud data strategy that offers a complete view of a guest and shares actionable insights with employees, hotels can quickly develop a unique set of ways to elevate the guest experience during their trip.