Loyalty

Hotel of the Future

Solving the paradox of high-tech, high-touch service and personalized.

Why Mobile Communication Is Key to Employee Engagement & Retention

By engaging hotel staff digitally with personal recognition, professional development and cross-team collaboration, hoteliers can touch employees’ hearts, drive loyalty and reduce turnover.

Yesway Drives 45.2% of Its Loyalty Members from Pump to Store with Paytronix

The Paytronix Loyaltee Award winner drives more visits, fuel purchases and in-store spend with data-driven decisions

How to Use Technology to Foster Trust with Guests

Chatbots and IoT are two new forms of tech that hospitality organizations can use to build meaningful relationships.

How to Unlock a Hotel Network's True Value with Hospitality Dashboards

The increasing use of open APIs is making it easier for hotels to facilitate the creation of custom, information-rich hospitality dashboards.

Hyatt, Small Luxury Hotels of the World Announce Strategic Loyalty Alliance

World of Hyatt members will be able to enjoy loyalty benefits at participating SLH hotels when they book through Hyatt channels.

Best Western Attributes Rise in Guest Satisfaction and Loyalty to VR Staff Training Program, Loyalty Program, Social Engagement

Brand’s far-reaching customer care efforts result in all-time record Net Promoter Score.

Guest Loyalty Technology Gets Personal at Rodd Hotels & Resorts

With 7 Luxury Resorts, Hotels and Golf Destinations, Rodd Hotels & Resorts Leverages Enterprise-wide Multi-Property Loyalty and Property Management Software from Maestro

Best Western Loyalty Program Receives Top Ranking from U.S. News & World Report for Sixth Consecutive Year

Best Western Rewards ranked fifth in list of Best Hotel Rewards Programs.

How Vacation Rental Property Owners Can Build Brand, Revenue in the Sharing Economy

Private equity firms and major hotel brands are investing in vacation rental properties, bringing their branding power and loyalty tactics to create brand equity.

Hyatt Unveils New Experiences Platform Designed to Enhance World Of Hyatt Members’ Wellbeing

Exclusive experiences from the World of Hyatt loyalty program are designed to help members feel their best through exploration and self-discovery.

Parx Casino to Add Internet Gaming in PA

GAN to Launch Parx Casino Internet Gaming in Pennsylvania

EXECUTIVE ROUNDTABLE: The Digital Transformation of Customer Engagement

In this executive roundtable, hospitality technology experts identify how operators can leverage available innovation and deploy strategies to foster engagement and turn guests into loyal brand ambassadors.

2017 MURTEC Executive Summit In Review

The premiere MURTEC Executive Summit gave restaurant leaders an opportunity to share leadership insights and growth strategies. Download this exclusive recap for insights from attendees, key takeaways from sessions and peer-to-peer discussion groups, and more!