Arizona-based retreat has offered guests white-glove service for more than a century, but in a post-COVID world, the resort realized it was time to improve the guest experience and staff efficiency at the same time with new tech rollouts.
Through cloud technology, automation, and interoperability, businesses in the hospitality industry are optimizing customer experiences and boosting brand loyalty.
Preferred Hotels & Resorts is one of the world’s largest independent hotel brands, representing more than 650 of the world’s finest independent hotels, resorts, residences, and unique hotel groups across 80 countries.
At Resident Culture Brewing, the team recently adopted the GoTab POS, streamlining the ordering process and empowering guests to place their food and drink orders and pay via their own mobile device. The result was a 15% increase in the average tab.
Locations in Raleigh and Morrisville, N.C., are the among the locations that feature the New South design with a a full-service bar. Plus the brand has added QR code-enabled payments.
Investing in technology now after two years of dismal results may seem counterintuitive, but the financial benefits and improved guest experience will be significant.
The integration allows The Chicago Hotel Collection to provide a completely contactless guest experience, including mobile or kiosk check-in, while improving guest satisfaction at each touchpoint.
Kelly McArdle helped to oversee the success of bartaco’s pivot to off-premise ordering. Plus, new technology transformed the dine-in experience – allowing guests to seamlessly view a menu, place and pay for their order, all at from a mobile device.
