Eureka! Restaurant Group's Director of IT discusses the path and partnership her brand discovered on its journey to implementing contactless ordering and payment technology.
The partnership will allow hotels to reduce touchpoints, save the cost of traditional plastic key cards and streamline operations by enabling guests to use their smartphone to check in and access their room.
Virdee, whose name is a play on VRD, saw an urgent need for solutions to help hotels achieve operational efficiencies and cost savings in a contactless environment. Its growing popularity shows the hospitality industry has taken note.
The digital eco-system will include features such as online and mobile check in, in hotel payment, the ‘Accor Key’ – a digital key solution, digital F&B services and guest relations via Whatsapp throughout the stay.
Hilton’s experts offer their predictions for which temporary adjustments will become permanent and the impact of the pandemic on hotel stays in the future.
With various vaccines promising light at the end of the tunnel, guests surveyed said that the convenience afforded by off-premise channels would remain an essential fixture of their spending habits.
According to HT's exclusive research, restaurant IT budgets remain tight while strategic goals and investments acknowledge the need for innovation and meeting new customer expectations.
