One survey found that 86% of people said they would choose one hotel over another if it had fully contactless mobile check-in, concierge, check-out and facility reservation services.
This digital innovation also translates to wait time reductions for guests, improved operational efficiency and higher average order value for restaurants.
Wait times for food and drinks have always been a pain point, and this operator wanted a solution that could not only cut down wait times but also streamline the ordering and payment process for staff.
Borderless is now available to all Olo Pay customers including those with custom ordering websites and apps, enabling more brands access to increased revenue potential and actionable guest data.
To determine where to invest in your business this year, it’s essential to assess what customers want and how your property is or isn’t currently addressing this desire.