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Digital Concierge Service Enables Hotels to Personalize the Guest Experience

Control4, a provider of affordable, IP-based home control and entertainment systems, today launched Control4 Suite Systems Concierge Service, a digital application store that connects hotel guests with information, services and reservations both within and surrounding the hotel / resort. Following last year's release of Control4 Suite Systems, a practical, reliable automation operating system designed specifically for the hospitality industry, Concierge Service takes the personalized guest experience concept a step further, while helping hotels maximize business efficiency and deliver on green initiatives.

Control4 Suite Systems Concierge Service allows hoteliers to select customizable digital applications that contribute to each guest's unique, personalized experience. Guests can easily book reservations, learn about events and order services from the comfort of their hotel rooms. They can also interact with their own Facebook and Twitter pages on a flat-screen television, making appointments to fit within their •portal' schedule of events:

  • Schedule application — offers a personalized calendar of events
  • Reservation application — allows guests to make reservations for spa treatments, dining reservations with the hotel and via Open Table, golf tee times and other activities offered by the property
  • Room service application — allows guests to request room service, •turn down service', towels and room cleaning

The customizable Hotel Application Store provides a platform in which hotels / resorts can select applications to offer their guests during their stay, both within and surrounding the property. Hotels also save printing-related costs by eliminating the need for hard copy Compendium Books in each room. With a digital compendium, information, events and room service menu can change instantly and often to accommodate real-time updates and daily specials.

Control4 Suite Systems Concierge Service and Hotel Application Store are priced at $.50 - $2.00 for each application per room, per month and are available now.

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