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Guestware Partners with Agilysys LMS to Create a Seamless Integration for Their Customers

Guestware maintains comprehensive customer service data on hotel guests. The software encompasses guest response and guest recognition to manage the entire guest experience. Guestware’s work flow automation software enables hotel staff to proactively manage guest requests, problem resolution and repeat guest arrivals. This data includes special amenities required for each visit, guest preferences, past problems experienced, and visit history to enhance the arrival and in-house experience.

The integration will allow Guestware to provide a unified PMS and full-suite guest experience management system for its customers. The interface with LMS was built in response to feedback from itscasino-hotel customers, and their need for seamless system integration, the company said.
The Guestware LMS integration passes reservation and guest folio data including revenue summaries, check-in and check-out events to streamline operations. The integration platform supports hosted and on-premise deployments, multi-property and single property installations. This integration enables hotel customers to maximize the use of the PMS and Guestware functionality working together.
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