Trend Report on Online Ordering: Digital Demands Present New Challenges, Opportunities for RestaurantsDigital ordering is here to stay. Here are what leading operators are doing to meet current – and anticipate – future digital demands. Sponsored Naples Bay Resort & Marina Replaces 8 Systems in Its Tech Stack with Vertically Integrated Microservices Hotel In A BoxResort has streamlined and scaled its operations at a low cost while driving new guest service and revenue opportunities. Pizza Hut Indonesia Gets Personal Pizza Hut Indonesia partners with Algonomy to serve up personalized digital customer experiences. STUDY: 67% of US Consumers Say Fake Online Reviews a Growing Problem Research from Uberall analyzes four million reviews on Google, Facebook, Yelp and Tripadvisor to determine comparative rates of review fraud. Curator Hotel & Resort Collection Partners With ReviewPro ReviewPro is a guest feedback management solution, which includes Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS). Cyara Unveils Real-Time Voice Quality Monitoring and Diagnostics that Assures Flawless CX Delivery from At-Home and Remote Agents New Cyara LiveVQ Enables Amazon Connect Contact Centers to Resolve Voice Quality Issues Faster and Increase Agent Productivity SevenRooms Partners with Digital Ordering & Delivery Platform Olo The integration offers streamlined data capture and ownership through SevenRooms for restaurant brands leveraging Olo’s online ordering products. 3 Ways Hospitality Can Double Down on Customer Service Failure to invest in the right kind of customer service tools and technology will put an already volatile industry on even shakier ground. SHR’s Maverick CRM, Wave RMS Certified by Infor HMS SHR’s full suite of revenue-generating products is now sharing data through deep integrations with Infor’s Property Management Solution. Virdee and Cendyn Report Outlines How Hotel Technologies are Converging to Create Personalized Guest Experiences on Property New whitepaper outlines essential topics to benefit hotel guests and operators ahead of HITEC. First Previous 13 14 15 16 17 Next Last
