Customer Experience/Service

RichRelevance and Manthan together are expected to deliver an end-to-end Algorithmic Customer Experience marketing solution.

A/B testing provided insight into customer behavior while increasing conversion rates by optimizing individual features of Wyndham’s digital experience, one at a time.

Through this new partnership, TrustYou is bringing its feedback platform closer to other essential hotel systems, with the aid of Impala’s universal API.

The hotel chain’s sponsorship deal will feature branded web presence, in-ice logo placement, videoboard commercials, spectator giveaways as well as an in-venue kiosk.

McDonald’s Corp. announces leadership changes as Easterbrook is ousted from CEO position after an inappropriate relationship with employee.

DoorDash, Inc. has completed its acquisition of Square’s Caviar – the payment company’s upscale food delivery service.

FX1 aims to go beyond PMS to deliver a guest-centric all in one mobile-first system for hoteliers of all sizes and complexities to maximize efficiency and elevate service.

Data reveals Purobeach Barcelona’s cloud-based mobile F&B ordering technology is a favorable addition to the #puroexperience.