Serena Hotels to Launch Enterprise Brand Mobile App

INTELITY, the provider of hospitality guest engagement and staff management platform, announces that it has signed a deal with Serena Hotels & Resorts. The hospitality brand, best known for its unique collection of luxury hotels, resorts, and safari lodges within East Africa, Mozambique, and Asia, will partner with INTELITY to build a custom, richly branded mobile experience for their guests.

Serena Hotels’ new brand app is expected to enable guests to book and manage reservations, check-in (and out), and download a mobile room key directly to their smartphone. Additionally, the app will support service requests, mobile dining orders, messaging with staff, and local and property information, while easy access to amenities will simplify the booking process for spa, dining, and tours. From an operations perspective, INTELITY’s staff-facing dashboard collects and streamlines workflows, tracks all activity, and offers real-time operational insights with built-in escalations and reporting. Staff can also use the platform to manage property-wide or targeted promotional offers to drive added revenue.