Customer Experience/Service

For custom LED display aboard cruise ship MSC Grandiosa, Samsung and MSC Cruises are awarded top prize in the Best Overall Customer Experience category.

Business and IT professionals see a clear long term need for the CDO in driving organizational change.

There are more travelers than ever, but not enough workers to fill the customer service front lines necessary for a quality guest experience.

The acquisition creates a core pillar for QuintEvents' investment into technology that provides incremental value and new services for customers and event organizers.

Many hotel brands have been experiencing ‘healthy’ growth through a focus on the wellness consumer trend, incorporating technology investments to keep up with the demand.

The artificial intelligence module leverages Amazon Comprehend to determine guest sentiment for improved hotel and lodging customer service and increased operational efficiency.

Hotel Scents aims to revolutionize first impressions for numerous domestic and commercial properties by providing the latest in cold-air diffusion technology for scenting HVAC systems.

In "It's a Wellness World: The Global Shift Shaking up Our Business", Accor's Emlyn Brown explains how exceptional wellness experiences are good for guests, business and the hospitality industry.