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08/16/2021

Peermont Resorts Teams with INTELITY to Upgrade Guest Experience Brand-wide

The luxury African hotel, resort, and casino group will deploy the INTELITY platform across all properties to modernize service with mobile, contactless technology.
Michal Christine Escobar
Senior Editor (Hotels)
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 INTELITY®, the developer of a comprehensive guest experience and staff management platform for hospitality, announced it has signed a new deal with Peermont Resorts, facilitated by South African reseller partner Nu Menu Solutions. As part of the deal, all twelve Peermont properties will deploy the INTELITY platform, including a brand app, mobile check-in, mobile key, and staff technology in an innovative overhaul of their operations and guest experience.

One of Africa’s top hospitality groups and an award-winning provider of exceptional entertainment, premium accommodation, and impressive conferencing facilities, Peermont offers guests unrivaled experiences and activities to suit every taste and style. Superbly located across South Africa and Botswana, the group’s portfolio includes hotels, casinos, and resorts built to offer patrons relaxing stays and exciting times. Now, they’ll foster both safety and satisfaction as they adopt contactless, mobile technology for guests and staff.

“Our guests are our most important asset, and we recognize the need to constantly improve their experience at our properties,” said Nigel Atherton, Chief Executive Officer of Peermont Resorts. “In the wake of COVID-19, giving guests mobile capabilities and offering contactless service is the best way to cater to their needs now and in the post-pandemic world. The INTELITY platform allows us to do that at every point in a guest’s stay, wherever they are on property.”

When preparing for their arrival at a Peermont property, guests will be able to download the app and check in from their own device, allowing them to skip the front desk as soon as they arrive, then use their phone as a room key for the duration of their stay. Throughout their stay, they’ll be able to book activities, make reservations, order food, and more from their phones—whether they’re in their room or on the casino floor, so they never miss a moment of entertainment. Then, when it’s time to check out, they can simply view their folio, approve it, and tap to check out—leaving exactly as they came, with no unneeded contact.

“After the past year, guests simply won’t settle for the pre-COVID experience,” said Jeff Swanson, INTELITY Managing Director, EMEA. “We’re tasked with developing a new normal to cater to them, and Peermont Resorts is once again leading the way in Africa—recognizing how guest and player needs have changed and seamlessly shifting to deliver the mobile convenience they’re seeking.”

Meanwhile, the INTELITY platform’s suite of staff management tools, GEMS®, will help automate procedures and save valuable staff time. Deep business insights captured in the platform will give the team the tools and time they need to elevate service, respond to guest feedback in real time, and envision big-picture operational improvements. At the same time, the award-winning hospitality group will also be able to customize messaging and promotions for special events and groups, allowing unique opportunities to personalize the guest experience and connect their resorts and casinos, driving revenue and providing an unparalleled level of convenience to guests and players alike.

“INTELITY and Peermont Resorts have both demonstrated a deep commitment to innovation and collaboration in hospitality, and that’s what makes this such a perfect match,” said Gary Ernzsten, Owner at Nu Menu Solutions. “Today’s guests are looking for more than a one-size-fits-all experience—they’re looking for a stay that’s tailored to them in every way. That’s the guest experience of the future, and one INTELITY and Peermont Resorts can create together.”

To find out more about this deal or the INTELITY platform, visit www.intelity.com.