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Customer Experience/Service

  • Are you Wii Fit?

    When Nintendo's Wii Fit became the latest piece of technology to be tested at University of Delaware's X-Room, a new notion about how to engage hotel guests while in the guest room was born.

  • What's Now in High Speed Internet

    High speed internet access is becoming a necessary amenity for any hotel. Get the scoop on the five HSIA innovations that you need now.

  • Station Casinos Plan System-Wide Guest Response Roll Out

    Eleven Station Casino properties plan to update their guest-response systems with MTech's Internet-based solution. This will consolidate operations of the11 property-based PBX operations to an offsite, centralized Guest Call Center facility.

  • Chockstone Loyalty Program Now Available Nationwide

    Chockstone promises to enable restaurant operators to improve financial results through their personalize guest loyalty program. Customer information, such as menu preferences, frequency of visits, and discount eligibility, are warehouses and can be easily accessed.

  • In-Room Tech Offers Customization and Management Solutions at MotorCity Casino/Hotel

    The MotorCity Casino Hotel's installation of KoolConnect's Intrigue brings a wave of "industry firsts" to Detroit's gaming industry. Key functions include on-demand videos and an integration of property and customer management applications.

  • Rosen Shingle Creek Leverages Largest In-Room IP Network

    Rosen Shingle Creek brings personalized 2-way IP guest communication and walled-garden sites to this Orlando, FL property in an effort to increase guest revenue options.

  • Goin6 Site Offers Travelers Cost Saving Vacation Ideas

    Motel 6's new website, Going6, will allow guests to plan and save money on road trips though Arizona and Utah's national parks this summer. More locations are expected to be added in the future.

  • Give Guests the In-Room Tech They Demand

    As the average hotel guest enjoys a wide array of the most current technological advancements at home, hotels are struggling to keep up with their in-room technology. What do hotels need to do in order to stay ahead of the curve and increase the rate of guest returns
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