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Customer Experience/Service

  • Control4, Simplikate Announce Joint Management Venture

    The collaboration between the Control4 and Simplikate, announced at HITEC, is expected to result in a single solution that offers digital concierge services with affordable with hotel room automation.
  • Lodgenet Announces Significant Expansion of Interactive Solutions

    Lodgenet's suite is projected to provide greater choice for hoteliers according to management. New products include solutions for digital video on demand, IPTV, and free-to-guest and integrated HD hardware.
  • Avoid POS Nightmares: Top 5 Need to Know Tips

    For any bar or restaurant owner who has ever feared or experienced a POS meltdown, you are not alone out there. HT brings you the top five POS must have essentials that will mitigate your POS concerns.
  • Newmarket and Worktopia Strike Online Meetings Deal

    Newmarket International and Worktopia announce a joint partnership that will open up direct online connectivity between meeting planners and suppliers. This makes Worktopia the newest MeetingBroker enabled channel partner.
  • May the (Work) Force Be With You

    Restaurants and hotels alike face the difficulties of labor related issues while at the same time trying to satisfy the needs of top tier customers. Several operators share how technology is the key to mitigating these problems.
  • 2008 Hotel Visionaries Announced

    The annual Hotel Visionary Awards recognize hotel companies on a basis of innovation, thought leadership, and forward-thinking vision. Peninsula Hotels, Fairmont Hotels & Resorts and MTM Luxury Lodging take top honors in 2008.
  • Economy Drives Online Hotel Bookings to Favor Supplier Sites

    conScore's recent study finds that 72 percent of online bookings come through supplier websites which are driven by economy class brands, such as Best Western. Many hotel groups are now beginning to shift their online ad dollars away from premium brands in an effort to attract budget conscience customers.
  • Are you Wii Fit?

    When Nintendo's Wii Fit became the latest piece of technology to be tested at University of Delaware's X-Room, a new notion about how to engage hotel guests while in the guest room was born.
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