Customer Experience/Service

As part of a multi-phase project, Omni Hotels will work with MICROS to restructure the central reservations system. Omni will soon be able to collect and manage guest preferences in a single database.

In an effort to give guests access whenever and wherever they need it, the Crowne Plaza Houston announces their upgrade to the AFL Telecommunications' end-to-end solution at HITECH 2008. Wireless high-speed Internet access is now be available in 334 rooms, the conference center, lobby and pool.

For any bar or restaurant owner who has ever feared or experienced a POS meltdown, you are not alone out there. HT brings you the top five POS must have essentials that will mitigate your POS concerns.

Newmarket International and Worktopia announce a joint partnership that will open up direct online connectivity between meeting planners and suppliers. This makes Worktopia the newest MeetingBroker enabled channel partner.

The Rosewood Mayakoba Luxury Resort announced today at HITECH that they have completed the deployment of a fully converged wireless mesh network from BelAir Networks. Guests and staff alike are enjoying the benefits of the wireless network.

The collaboration between the Control4 and Simplikate, announced at HITEC, is expected to result in a single solution that offers digital concierge services with affordable with hotel room automation.

Lodgenet's suite is projected to provide greater choice for hoteliers according to management. New products include solutions for digital video on demand, IPTV, and free-to-guest and integrated HD hardware.

conScore's recent study finds that 72 percent of online bookings come through supplier websites which are driven by economy class brands, such as Best Western. Many hotel groups are now beginning to shift their online ad dollars away from premium brands in an effort to attract budget conscience customers.