Customer Experience/Service

Boston's The Colonnade Hotel and iBAHN partner to provide travelers with updated digital entertainment and high speed Internet access.

Restaurateurs looking to let customers order online can now get a free Web site when they choose BigHoller as their online ordering solution.

With the rise in consumers' desire to be online 24/7, management for the Coffee Bean & Tea Leaf thought that it was time to offer free WiFi connectivity in their stores to create local buzz and to keep store lobbies full during non-peak periods. Learn how this decision has led to an increase in consumer spending and the technology partners that are making it so.

Shangri-La's debut property in North America has installed the latest version of TRITON 2.5.1 to provide hotel staff with a reliable and convenient way to attend to guest requests, complaints and back-of-house jobs.

With the acquisition of Simple Distribution, eRevMax plans to further expand the reach of the distribution management product to help small hoteliers sell rooms online.

While the Internet is becoming the place of choice for consumers to research and book travel, many hoteliers struggle when it comes to managing multiple distribution channels. By deploying the right mix of technology and the personal touch, hoteliers will be properly situated to respond to changes in market conditions — good or bad.

Motel 6 Santa Barbara has a completely new look with the "Phoenix" design. Environmentally friendly features, flat screen televisions and WiFi are among the updates.

As more hotel guests travel with their personal technology devices, it is becoming increasing important for operators to provide guests with a conduit for their use in the guestroom. Learn how Hutton Hotels frees their guests from small screens and headphones with the use of a universal in-room connectivity solution.