Customer Experience/Service

PM Hospitality's properties use hotelServicePro to track and resolve guest problems, generate work orders centrally and at the hotel level, perform inspections, and manage preventive maintenance and fixed assets.

In 2007, Sheraton Hotels & Resorts launched Link@Sheraton, a unique concept for its lobbies that melds technology with social interaction. These lobbies strive to create an ideal work-play environment, complete with all-in-one workstations, free HSIA and, in some locations, Microsoft Surface touch-sensitive tables. Find out why both guests and owners are raving about these concept lobbies in this exclusive interview with Starwood execs Hoyt Harper, SVP of brand management, and Mark McBeth, VP of IT.