Claim Jumper Taps HME Wireless for Improved Table Turns & Customer Service

Claim Jumper Restaurants, LLC, a leader in the food service industry, has deployed HME Wireless' TableScout table management technology, to improve its table turns and customer service.

TableScout's handheld wireless transmitter allows Claim Jumper bus or host staff to easily update each other, and the restaurant's table management systems, with current seating availabilities. Status updates such as •check paid,' •table cleared,' and •table bussed' are sent to the host or hostess immediately, eliminating time-consuming trips to the host stand, and the need for pen and paper table management. Tables turn quicker, wait-times are shorter, more customers are served, and customers walk away happier.

"Although paper and grease pencil worked in the past, the TableScout has taken the guesswork out of managing the dining room," says Kevin Thompson, systems administrator for Claim Jumper. "Previously, we had to estimate the status of tables, or wait for the floor staff to check in with the hostess, which meant longer waits for customers. Now that we have real time information to work with, our table turns are faster, and our guests have never been more satisfied."