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Doubletree San Francisco Airport Enhances Guest Satisfaction with Real-Time Flight Info, Boarding Pass Printing

The Doubletree Hotel San Francisco Airport has installed Flyte Systems' FlyteBoard and FlytePass travel service solutions. Flyte Systems is a provider of airport travel information displays and digital signage content for hospitality, digital signage, convention centers and related businesses.

FlyteBoard is a high-definition, flat panel screen for lobbies, restaurants, bars and other public areas that display flight information for one or more airports along with weather updates and local traffic information. FlytePass combines a touch screen flight information kiosk with secure boarding pass printing.

"The FlyteBoard and FlytePass systems are essential guest service additions for travelers at our busy airport property," says Ahmed Mahrous, general manager of the Doubletree Hotel San Francisco Airport (SFO). "We cater to guests who travel by air, various airline crews, and distressed airline passengers. Flyte Systems' real-time airline information is a service valued by guests because it allows them to make better travel decisions based on accurate SFO flight information."

Flyte Systems is a full service flight information display solution that provides real-time airline flight information. The Doubletree Hotel San Francisco Airport is a 388-room property 10 minutes south of San Francisco International Airport.

"Guests rely on our property's boarding pass printing to simplify their travel plans," says Mahrous. The property's front office team also monitors the FlyteBoard in the lobby for flight delays and cancellations to better estimate the number of distressed passengers to expect. "When our team knows how many distressed guests are coming, it enables them to set the most efficient staffing levels at the desk and in housekeeping," says Mahrous.

Real-time flight information
Flyte Systems posts accurate, real-time airline flight arrival and departure information, instead of FAA-regulated scheduled departure times that do not list delays caused by air traffic control, aircraft maintenance, crew availability and weather.

Flyte Systems offers a suite of products that serve the traveling public: FlyteBoard, FlytePass, FlyteChannel and FlyteTouch.

  • FlyteBoard is a wall, floor or ceiling mounted high-definition, flat panel screen for lobbies, restaurants, bars and other public areas, displaying flight information for one or more airports.
  • FlytePass combines FlyteTouch with free, secure boarding pass printing and can be provided stand alone or neatly packaged in an optional all wood kiosk or integrated metal kiosk, to match your décor.
  • FlyteChannel permits guests to view live airport flight information conveniently and comfortably from their in-room television.
  • FlyteTouch enables individual guests to search flight information using an interactive touch screen that displays real-time flight arrivals and departures for one or more airports.
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