Customer Experience/Service

Paytronix awards excellence in loyalty to Yogurtland, The Greene Turtle, Duffy's Sports Grill, Beggar’s Pizza, and Thorntons.

HOTELbeat offers unique text communication feature allows hotel guests to submit queries and receive responses from the operations team using their own mobile devices.

Offer for complimentary Wi-Fi extends to all guests independent of booking method or loyalty program participation.

Tabletop tablets from Ziosk to land in Red Robin locations across the U.S., enhancing guest experience with added convenience, speed of service and entertainment.

Many hotel operators are equipping staff with mobile devices, allowing them to perform duties from anywhere on the property. Whether it's smartphones or tablets, company-owned or BYOD, many operations are being performed on the go. From mobile work orders to on-the-fly guest satisfaction, hotels share details about how they’re using mobile to boost operations.
 

Hospitality Technology's annual New Tech Showcase is the must-read supplement that covers new hardware, software and services for the lodging and foodservice industry. Download the 2015 New Tech Showcase for more information on these innovative solutions which include: the latest introductions in mobile POS technology; tablet-based solutions, new customer engagement platforms, cloud-based solutions, cross-platform mobile innovations, and more. Sponsored.

Chet Patel, complex director of information technology for the Swan & Dolphin Resort, explains how mobile devices combined with digital reader board technology can improve the resort experience for guests.
 

The growth of online ordering in the restaurant industry has been explosive as more and more operators are offering the option in order to remain competitive and meet the needs of today's tech savvy customers. Now online ordering is going mobile and growing at an even faster rate. From responsive websites to mobile apps, mobile ordering helps restaurants increase the bottom line and offer more convenience to customers.