Customer Experience/Service

Acquisition expands customer categories and accelerates roll-out of new on-demand services.

Download this short report to explore and understand how hospitality companies are way ahead of their retail brethren in terms of in-location contextual engagement, their key investment areas, capabilities and challenges. Sponsored.

Five key technology trends shaping restaurant operations in the year ahead.

Targeted tech improvements to streamline operations and service.

Report asserts that travel companies must fully integrate digital channels into their overall business strategies in order to better engage with consumers.

SMS open rates of up to 90 percent offer a clear and direct channel for customer and employee engagement and communication.

Telkonet's EcoSmart platform has been named the winner of the Holiday Inn Express Stay Smart Business Challenge at the Consumer Electronics Show (CES) in Las Vegas.

Millennium & Copthorne Hotels selects Revinate to improve guest satisfaction and increase bookings.