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Red Robin Gourmet Burgers to Roll Out Guest-Facing Tabletop Tablets

Red Robin Gourmet Burgers is set to bring Ziosk® tabletop tablets to Red Robin® restaurant locations across the United States. The rollout is expected to be implemented in late 2015.  
The Ziosk® is a 7-inch tablet that is designed to enhance the guest experience by giving Red Robin guests the ability to pay when they’re ready, order refills, play interactive games, enroll in the Red Robin Royalty loyalty program and redeem rewards.  The Ziosk tablet also allows guests to provide real-time feedback on their experience at the end of the meal.
“The introduction of Ziosk’s tabletop tablets is among the many ways we’re differentiating and elevating the Red Robin dining experience,” said Steve Carley, Red Robin chief executive officer.  “Guests who aren’t already among the nearly four million registered members of Red Robin Royalty can easily join our loyalty program and redeem awards directly through the tablets, and the fun entertainment options and convenience of paying at the table are a great complement to our craveable burgers and playful spirit of our restaurant Team Members.  By adding even more ways for our guests to enhance and customize their Red Robin experience, we know they’ll leave even more delighted and visit us again soon.”
Ziosk has been working with three Red Robin franchisees for as long as two years, demonstrating the positive impact it can have on the guest experience.  Following a test phase in corporate stores, Ziosk was found to be the best solution for Red Robin, based on the ease of use of the tablet, including the ability for guests to pay directly at the table and print a receipt from the tablet if desired.
Ziosk currently has more than 75,000 tablets across 50 states in more than 1,350 restaurants. The  purpose-built tabletop tablets give guests control over their dining experience, impacting over $4 billion in transactions per year and helping restaurants improve service and offer a unique and valuable way for advertisers to reach their audiences.
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