Customer Experience/Service

Research determines 90% likelihood that those who visit a restaurant for the fourth time will continue to visit on a regular basis.

Hoteliers have access to aggregated data from more than five thousand online travel sites, giving them much deeper and more cohesive insights on consumer behavior.

Oracle Hospitality survey reveals mobile wallets like PayPal or Apple Pay are the least popular method for managing loyalty.

Guests no longer need to pick up a phone or visit the front desk to request housekeeping, order room service or make a reservation.

New tools will offer handheld mobile guest interaction, tablet use, direct booking and spa system functionality.

The app is available in five languages and offers expanded digital features, customized travel content, one-button navigation and a swipe-able discovery home screen.

In the fourth quarter of 2017, Punchh added 12 new restaurant brands to its client list.

Learn how a master digital wallet can help hotels drive mobile-centric guest personalization at the booking and check-in stages of the customer journey.