Customer Experience/Service

Now diners can get on the waitlist at nearby restaurants using DineTime Alexa skill.

IBC drives consumer demand by connecting more channel managers and more property management systems with more distribution channels.

Guests are impressed by the convenience of the mobile charging stations, leading to positive hotel reviews.

Guests at the Pyramid Ale Taproom at the Oakland International Airport will get menu recommendations, directions and more from Pepper the robot.

STG is a strategic private equity firm.

In part two of this two part series, restaurant operators discuss how they are taking loyalty programs to the next level by segmenting the data they have on hand to send targeted promotions and drive customer engagement.

Every person who passes through the lab will have the opportunity to offer their feedback in real-time through Swurveys, a swipe-able survey.

Among other things, the camera can monitor food temperature and analyse ingredient quality.