While it is easy to purchase tablets and build customized apps, Peninsula Hotels found it much more difficult to manage and secure the devices on their own.
Without the right training tools and procedures in place, hospitality employers risk inconsistent messaging and communication, potentially hindering customer experiences and employee skillsets.
To determine which technology solution will best fit their needs, hoteliers should keep in mind if it will allow them to satisfy five important capabilities.
Consumers’ constant ability to shop and easily research products and prices has made it imperative for retailers to find creative ways to entice customers to the physical location.
