HITEC 2017 NEWS: TravelClick Unveils Enhanced Artificial Intelligence-Powered Guest Messenger

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HITEC 2017 NEWS: TravelClick Unveils Enhanced Artificial Intelligence-Powered Guest Messenger

06/29/2017
As a way to continue serving each hotel guest’s unique needs, TravelClick, a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, announced the upcoming release of its enhanced Guest Messenger, which is integrated into TravelClick’s Guest Management Solutions (GMS).
 
This latest stage of innovation, which builds on TravelClick’s recent successful launch of its new Guest Messenger feature on the GMS platform, is geared toward serving hotel guests as promptly and efficiently as possible while reducing the operational responsibilities of hoteliers. Through an advanced chat function, powered by artificial intelligence, hoteliers will now have the ability to immediately address guests’ frequently asked questions with automated, readily available responses. Questions that are not supported by the chat feature will be redirected to hotel staff members to address.
 
Guest Messenger allows hoteliers to send marketing messages via text to all opted-in guests who are on the property, converse with guests individually, set up notifications to alert staff to messages and store conversation histories on the GMS guest profile to personalize future communications based on preferences. Hoteliers can also chat with guests via Facebook Messenger and WeChat using the platform.