Customer Experience/Service

Hotels and restaurants take aim at customer  experience with hyper-mobile, personalized strategies. Sponsored.

All potential hotel guests go through numerous stages before booking a room; within every stage, marketers have the opportunity to influence the guest experience.

Text messages alert guests when rooms are ready, confirm dinner reservations and help the hotel with guest recovery.

More than 1000 guests use the mobile loyalty card every month per location.

Integrating this technology also makes guests more willing to share their positive hotel experiences on social media reveals J.D. Power 2017 North America Hotel Guest Satisfaction Index Study.

Best Western Hotels & Resorts, UniFocus find that a 10% increase in engagement could reasonably result in a 4% increase in intent to recommend.

Company sees growing global adoption of Avaya Oceana as enterprise customers seek to manage and deliver exceptional personalized customer experiences.