Customer Experience/Service

The first hotel to implement this new interface is Virgin Hotel Chicago.

Restaurants could improve sales 6.4% when using guest data to personalize the order, phone call.

The app delivers guest engagement levels up to 80% and uses the power of mobile to direct customers away from online booking platforms and back to hotel operators.

Airbnb's genius is not the platform they built but the understanding they have of the traveler's mindset.

While it is easy to purchase tablets and build customized apps, Peninsula Hotels found it much more difficult to manage and secure the devices on their own.

Glitch helps hoteliers monitor guest complaints and track the costs associated with each request.

The software integrates transactional sales details, loyalty data, experience driven survey information, and customer recovery tools to improve customer experience and increase profitability.

The 2017 Smart Decision Guide to Hotel Guest Experience Management will help hoteliers seeking to upgrade their property's GEM capabilities.