SevenRooms, a Reservation, Seating & Guest Management Platform, to Roll Out Its System Across 70+ Jumeirah Group Restaurants
SevenRooms, a reservation, seating and guest experience management platform for restaurants, nightclubs and hotels, announced the expansion of its partnership with Jumeirah Group, the Dubai-based luxury hotel company and a member of Dubai Holding. SevenRooms' software will integrate into over 70 restaurants, lounges and bars within the Jumeirah Group portfolio, including the Burj Al Arab Jumeirah, Jumeirah Beach Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray, Jumeirah Creekside Hotel and Madinat Jumeirah.
SevenRooms, a technology platform used by hospitality operators in 100+ cities around the world, started working with Jumeirah Group in 2016 in a pilot program. The expansion of the technology across the remaining restaurants, lounges and bars will enable Jumeirah Group to service and understand guests at their F&B outlets on a more personalized and sophisticated level. What was once siloed guest F&B data will now be shared across properties to streamline service and improve day-to-day operations across the board, offering unified guest profiles containing detailed guest history and order data through the point of sale integration.
Operationally, the SevenRooms platform will connect systems and teams across the organization while freeing up employees' valuable time to focus on what matters most: the guest experience.
"At Jumeirah Group, knowing our customers and providing them with memorable experiences is at the core of our business. Every decision we make supports delivering to that objective so we are thrilled to not only find a technology platform that gives us the ability to provide our customers personalized service, but to be working with a company, SevenRooms, that shares in this philosophy," said Alejandro Helbling, vice president of group services, Jumeirah Group.