Customer Experience/Service

By planning out the guest journey, hoteliers can separate what matters most at every point of engagement, surpassing the simple guest preferences that most systems offer.

The cloud-based platform will bring the latest guest experience technology to the hospitality industry.

OfferCraft uses AI and gamification to help companies increase customer revenue and employee engagement.

Hotels require a network infrastructure that allows personnel to deliver "white glove treatment" while connecting with customers where, when and how they want it.

Using a sound similar to airflow, it covers up intruding noises or reduces their impact.

From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.

Hotels and casinos can increase conversion through customized merchandising.

Study shows 61% of guests want to select their room from a property map, but only 6% of hotels offer it.