Customer Experience/Service

So far, Alexa is automating an average of 240 item and service requests and 700 guest questions about the hotel/surrounding area per 1,000 occupied rooms.

Ansira will help El Pollo Loco leverage ongoing data to improve customer insights, individual customer engagement and profits.

Guestware Guest Response Solution streamlines request fulfillment; helps anticipate guest preferences.

Sixty-seven percent of respondents want brands to personalize their communications; only 44 percent believe the communications they receive from travel brands are personal.

From better pricing and forecasting to planning a customer's itinerary for them, AI is making its way to the forefront of travel and hospitality.

After launching its new digital experience a few months ago, the hotel brand has seen significant improvements in customer bounce and order rates, as well.

In this executive roundtable, hospitality technology experts identify how operators can leverage available innovation and deploy strategies to foster engagement and turn guests into loyal brand ambassadors.

Using HD projectors hidden in lampshades above guests, Le Petit Chef entertains diners with a mix of the physical and digital.