Customer Experience/Service

Employees are more loyal, passionate and productive leading to improved customer experiences.

From using technology to enhance the guest experience to monitoring reputation management and branding online, hotel managers play a central role in running a successful hotel.

Next generation technologies are key drivers of enhancing the customer experience.

And in a two-year period, the group’s number of Google reviews increased 878% from 51 to 499 reviews.

Create a comprehensive customer engagement strategy so repeat customers come back to traditional hospitality.

Jumeirah Group, a Dubai-based luxury hotel company, will integrate SevenRooms' software to improve the guest experience, streamline F&B operations and unlock F&B guest data.

Digital growth is driving travel app downloads, but hospitality must ask itself: "Is my CX strategy growing with it?"