Marriott, Samsung, Legrand Debut IoT Hotel Room of the Future
As technology continues to evolve and play an increasingly active role in our daily lives, Marriott International has teamed with two companies – Samsung and Legrand – to launch the hospitality industry’s Internet of Things (IoT) hotel room to inspire the ultimate hotel experience of the future.
The IoT Guestroom Lab – powered by Marriott’s Innovation Lab at the company’s corporate headquarters – explores concepts that have the potential to elevate the guest experience, create more efficient hotel room design and construction, and contribute to Marriott’s global sustainability efforts and goals. As the hospitality industry’s “smart” hotel room, the Lab allows multiple responsive IoT systems, devices and applications to communicate with one another to serve guests and optimize hotel operations.
“We know that our guests expect to personalize almost everything in their lives, and their hotel experience should be no different,” said Stephanie Linnartz, Global Chief Commercial Officer, Marriott International. “By teaming with best-in-class partners, we are leveraging mobile and voice-enabled technology to give our guests the ability to set up the room to best meets their needs – whether that is creating the ultimate relaxation environment or one that enables productivity for business travelers.”
Developing an intuitive system is critical as Marriott seeks to continuously innovate the global guest experience across its 30 brands. The technology inside the IoT Guestroom Lab allows, for instance, a user to ask a virtual assistant for a 6:30 AM wake-up alarm, to start a yoga routine on a full-length mirror, request additional housekeeping services and start the shower at the desired temperature stored in their customer profile – all by voice or app.
“We’re proud to be innovating with industry leading partners to get closer to revolutionizing the guest experience, along with hotel operations and even hotel construction,” said Karim Khalifa, Senior Vice President, Global Design, Marriott International. “Together with Samsung and Legrand, we are well on our way to creating the hotel room of the future.”
Marriott is working towards a future where hotel owners would have a seamless, transparent and flexible end-to-end solution that requires minimal equipment, while customers would enjoy an integrated experience with access to their own data and information, as well as accessible voice and mobile-optimized controls. Such systems would also benefit hotel operations and improve personalized service by, for instance, allowing staff to provide services at a guest’s desired time.
Following the three-month-long IoT Guestroom Lab, Marriott, Samsung and Legrand will analyze feedback to continue innovating with IoT technology. Consumers will start to see elements of the technology in hotel rooms within the next five years.