Customer Experience/Service

Emmy-nominated host will inspire restaurant IT leaders to become organizations of the future.

Four Seasons Chat is now available on nine messaging platforms, including WhatsApp, and delivering response times averaging 90 seconds or less.

Crave Interactive and INTEREL combine technologies to offer one-touch total room control for hotel guests.

Hotel management platform receives patent on installation-free guest engagement technologies that create zero latency for end user.

Autopilot is not a chatbot or digital concierge, instead it offers a website that will guide guests through the booking process and offer the right information, interaction or offer at the right time.  

Tablets allow the guests to control lighting, AC, order room service while also integrating with the hotel's PMS and POS.

handy is a mobile device that provides guests with 24/7 connectivity to guest services as well as free WiFi.

From a virtual floorplan to eliminating no-shows with an online reservation app, restaurants have a host of solutions at their fingertips this holiday season.