Chargifi Finds 25% of Millennials Have Left an F&B Venue Because They Couldn't Charge Their Mobile Device
According to a new report released from Chargifi, a provider of cloud management of wireless charging technology, the hospitality industry has a monumental opportunity to benefit from consumers’ insatiable desire to stay connected. Chargifi surveyed more than 2,000 consumers to explore how access to power has the ability to transform the guest experience and increase footfall and consumer spend for businesses.
We now live in an age of digital dependency. By 2020, almost 75% of the global population will be connected by mobile and on average, users touch their phones 2617 times a day. However, connected devices with multiple apps running have one problem in common – they drain power. On a daily basis, almost two-thirds of smartphone users run out of battery before 5pm.
Poor charging experience is driving customers and guests away
According to the research, 15% of people claim they have walked out of a food and beverage establishment because they could not charge their device. For millennials power is even more of a priority - with one quarter admitting to doing the same - meaning a potential loss of revenue from the millennial wallet, as well as a potentially negative experience of the brand.
Convenient access to power positively affects ROI
Nearly half (46%) of people surveyed claim they are more likely to stay longer and order more at a hotel, café, restaurant or bar if they can charge their device and almost one-in-five (17%) say they have spent money at a food and beverage establishment just so they can power up. The access to power combined with positive guest experience is impacting on ROI with increased spend and guest loyalty.
The figures increase drastically for millennials, with almost two-thirds saying they are more likely to stay longer and order more if they can charge their device, compared with less than a third (30%) of people aged 55-64 who claim the same.
These findings are supported by the results of a six-week pilot Chargifi ran with a major global hotel brand: charging spots were installed in the bar area (with an average charge time of 45 minutes per device) and this resulted in more guests coming to the bar and staying longer than normal, with a projected 64% return on investment and 10% revenue increase per bar seat.
The competitive edge of smart wireless charging
Almost one billion devices with wireless charging will be in circulation by 2020 and as the power cable fades in to obsolesce, customer demand for wireless power will rise inextricably. 50% of those people who own a device with wireless charging capability agreed that they are more likely to visit a food and beverage establishment if it provided access to wireless charging.
Smart wireless charging – a cloud-connected solution that turns wireless power into a service - enables businesses to not only provide convenient power, but to also capture insightful real-time data on customer behavior, and when connected into an IoT infrastructure can trigger smart experiences.
Chargifi ran independent research surveying over 2,000 people to explore how their wireless charging needs impact their choices, experience and decision-making. The respondents consisted of hotel guests and café/restaurant/bar visitors aged 18 and over in the US, UK and APAC territories of Australia, Singapore, Hong Kong, Malaysia and New Zealand.