Concierge

Morgans Hotel Group will provide guests at its Royalton hotel with custom Apple iPads as a supplement to its concierge program and to facilitate one-touch access to a number of hotel services.

Guests will be able to interactively explore the hotel's many amenities, browse and order in-room dining options, communicate with the concierge for tickets to events, or arrange a car service.

The 2,700-room Wynn Las Vegas features a full-scale resort concierge service manned by a staff of 35 professionals who cover not only a lobby desk operation, but a busy call center. Learn how the hotel's staff is able to track every service point through the help of a Web-based concierge tool.

The hotel on Central Park South is partnering with Intelity to provide guests services and amenities via Apple iPads and Intelity's ICE software solution.

The Red Rock Casino, Resort and Spa is able to field up to 400 calls and 200 in-person daily requests at the concierge desk, and has transformed its bell and front desk staff efficiency with the use of GoConcierge.

Although only time will tell how successful the iPad will be in penetrating the consumer market, hospitality organizations such as InterContinental Hotels & Resorts are already lining up to ensure their place in the iPad frenzy.

Interactive touch screen kiosks strategically located around the property deliver complete virtual concierge services for guests, serving up on-demand information on dining, entertainment, and other resort services.

Travelers visiting the InterContinental New York Barclay, Buckhead Atlanta, London Park Lane and Hong Kong locations can receive enhanced local destination advice from the hotel concierge teams, guided by Apple iPads.