Concierge

New global initiative connects concierge teams and guests via FaceTime, further enhancing destination advice through 'virtual' contact.

Guests can check flights, order room service, browse for local information and more, while a PMS integration allows hotel management to track guest requests and response times.

Cell phones and smart computing devices may have made the in-room telephone obsolete, but Switzerland's Park Hotel Weggis is offering an in-room telecommunications device that not only features a range of multi-media options, but has also helped to increase productivity and foster environmental savings.

Virtual concierge enables guests to access 30 services that range from ordering in-room dining to arranging beauty and spa appointments via in-room iPads.

Chief concierge for The Kimberly Hotel offers top tips for events and happenings in New York City via Facebook-accessible concierge corner.

JW Marriott Hotel Los Angeles at L.A. LIVE streamlines communication and guest requests with GoConcierge's Web-based guest service system.

E-mail and e-mail-enabled smartphones have certainly eased the delivery of information to hotel guests, but what happens when a guest does not own a smartphone? The Renaissance Mayflower hotel's concierge team has responded to this barrier with the addition of a text messaging solution.

The InterContinental Toronto Yorkville hotel joins 20 other InterContinental properties in benefiting from the efficiency that is generated from a Web-based guest service operations system.