HT caught up with Karalyn White, Executive Director Corporate Affairs for Paramount Fine Foods, operator of Box'd, to get the scoop on the automated restaurant that has taken Toronto by storm since its June 2020 opening.
Here’s the concept: Customers order from the menu from their phones, computers or an in-store kiosk. The order goes to the kitchen, and in about 10 minutes, the customer’s name shows up on digital signage above a wall of glass cubbies. Guests tap a button to open their cubby to their freshly prepared, sealed meal, ready to grab and go. The restaurant’s suite of technology solutions ensure minimal waiting, minimal contact, fresh food and convenience in ordering.