Back-of-House / Back-Office

What's the best way to create a converged wireless infrastructure? Hotels weigh the pros and cons of rip-and-replace versus reuse and recycle. At the end of the day, though, does it all come down to balancing budgets against customers' needs?

The 11-unit chain is using HotSchedules to improve labor cost control, increase productivity, and enhance communication between managers and employees.

The initiative includes new solution offerings and an integrated partner program focused on enhancing restaurant technology's ability to help operators solve key new industry challenges and support sweeping changes in consumer behavior.

After starting with Facebook and then linking in BigHoller Restaurant Online Ordering, Golden Knights Pizza was able to generate more than 2,000 fans and 1,500 friends in their first sixty days.

The application analyzes point of sale data and transactions to identify common restaurant employee scams and fraudulent activities.

All of Pousadas' 39 properties have implemented the MICROS OPERA Enterprise solution to create a superior guest experience for both the Pousadas de Portugal and the Pestana Group.

The lodging industry's commitment to sustainability may have been side-lined for the most part in 2009, but "green" hotel projects are expected to be a high priority in the year ahead. Green operators discuss the top strategies and innovations that are working for them, plus some insight into future eco-friendly innovations.

Hampton Hotels, which opened 143 hotels in 2009, is poised to continue its growth trajectory in 2010, with more than 100 hotels already expected to open during the year.