Pousadas de Portugal Rolls Out Enterprise Solution Across all 39 Properties

Pousadas de Portugal, owned and operated by The Pestana Group, the largest Portuguese tourism and leisure organization, has implemented the MICROS OPERA Enterprise Solution. The solution, which includes MICROS OPERA Multi-Property Management System (OPMS), OPERA Reservations System (ORS), OPERA Web Services (OWS), and the MICROS 9700 Hospitality Management System (HMS), has been successfully deployed at all of Pousadas' 39 properties located across Portugal. MICROS has also begun the international expansion of its solutions to the Pestana properties located in other parts of Europe, Africa, and South America.

Pousadas of Portugal features luxury properties situated in castles, monasteries, fortresses and places of special natural beauty. The OPERA deployment to Pousadas de Portugal constitutes the third phase of MICROS-Fidelio Portugal's IT strategy with the Pestana Group, which recently unified three other regional OPERA Property Management System (PMS) multi-property Data Centers into one Lisbon Datacenter that now supports Pestana's 25 properties in Portugal, UK and the Republic of São Tomé.

The Pestana Group is also finalizing the implementation of MICROS ORS/OWS, powering the reservation functionality on both www.pestana.com and www.pousadas.pt. By combining the power of integration with an innovative array of functionality, Pousadas de Portugal and Pestana Hotels and Resorts reservations agents and global sales staff have the tools to maximize bookings and optimize revenues.

"Since The Pestana Group took over management of the Pousadas de Portugal in 2003, we have relied on MICROS's technologies to strengthen the superior guest experience for which both the Pousadas de Portugal and Pestana Group are best known," says José Theotónio, CFO of the Pestana Group based in Madeira.